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ATHENA SAPHIRE OPT

Terms & Conditions

These Terms & Conditions govern your use of the Parasol website and your purchase of products from us. By accessing our website or placing an order, you agree to comply with and be bound by these terms.

1. Acceptance of Terms

  • Agreement:

    • By using our website, you agree to these Terms & Conditions along with our Privacy Policy. If you do not agree, please do not use our services.

2. Product Information

  • Descriptions and Images:

    • We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur due to the handmade nature of our luxury rugs and textiles.

  • Customization:

    • Our bespoke rugs are hand-woven using our exclusive solution-dyed acrylic (SDA) fiber. Each product is unique, and handcrafted variations are part of the product’s charm.

3. Orders and Payment

  • Order Acceptance:

    • All orders are subject to acceptance and availability. We reserve the right to cancel or refuse orders at our discretion.

  • Payment Terms:

    • All prices are FOB Atlanta, GA. USA.

    • Stock items require payment in full before shipping.

    • For all custom ordered rugs a 50% deposit is required at the time the order is placed, with the balance including any domestic freight charges due prior to the order being scheduled for delivery.

  • Pricing and Taxes:

    • Prices are displayed in [insert currency]. Applicable taxes, shipping fees, and any other charges will be detailed during checkout.

4. Shipping and Delivery

  • Production Time:

    • Production times for custom orders vary according to the product construction, product size and the availability of materials.

    • Production time for standard sizes will range between 4 to 12 weeks after customer approval of either the stock sample or the custom strike off sample.

    • Over size and custom shapes may require additional time.

    • The actual production and delivery time for your order will be confirmed and communicated prior to order production.

  • Delivery:

    • Shipping times vary based on your location. A tracking number will be provided once your order is dispatched. We are not liable for delays caused by third-party carriers or customs processes.

5. Returns, Refunds, and Exchanges

  • Non-Returnable Nature:

    • Because our rugs are custom-made and produced to order, returns are generally not accepted unless the product is defective or significantly not as described.

  • Reporting Issues:

    • If you receive a defective or damaged product, contact us within 7 days of delivery for assistance with a refund or exchange.

6. Use of the Website

  • Prohibited Conduct:

    • You agree not to misuse the website by engaging in unlawful or harmful activities, including but not limited to hacking, data mining, or distributing malicious software.

  • Intellectual Property:

    • All content on this website—including text, images, logos, and designs—is the property of Parasol and is protected under intellectual property laws. Unauthorized use of our content is strictly prohibited.

7. Limitation of Liability

  • Disclaimer:

    • Parasol is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. This includes, but is not limited to, damages related to installation, misuse, or modifications made after delivery.

  • Accuracy of Information:

    • While we strive for accuracy, we do not warrant that product descriptions or other content on the site are error-free or complete.

8. Indemnification

  • Your Responsibility:

    • You agree to indemnify and hold Parasol harmless from any claims, liabilities, losses, or damages resulting from your use of our website or breach of these Terms & Conditions.

9. Governing Law and Dispute Resolution

  • Jurisdiction:

    • These Terms & Conditions are governed by the laws of the State of Georgia. Any disputes arising from these terms will be resolved in the appropriate courts within that jurisdiction

  • Dispute Resolution:

    • In the event of a dispute, we encourage you to contact us directly to attempt to resolve the matter before seeking legal recourse.

10. Changes to the Terms

  • Amendments:

    • We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website following any changes constitutes acceptance of the revised terms.

11. Contact Information

For any questions or issues regarding these Terms & Conditions, please reach out to us:

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